Shipping policy
Processing Time
Most orders are processed and shipped within 10 business days.
Custom pieces, including 18K gold and platinum jewelry, typically require up to 18 business days for production before shipping.
We appreciate your patience as each piece is carefully crafted and inspected to meet our quality standards.
Shipping Method
All orders are shipped via FedEx with secure tracking provided once your order has been dispatched.
Shipping Address Policy
For security purposes, we only ship to the billing address associated with the credit card used at checkout.
If you would like your order shipped to a different address, a wire transfer payment is required. Please contact our customer service team for assistance.
We are only responsible for delivering your purchase to the shipping address provided at checkout. Once delivered, the package is considered received by the customer.
Delivery Responsibility
Once your order is delivered to the address provided, New York Diamonds ATL is not responsible for the package or who accepts it at that location.
Typographical Errors & Pricing
We strive to ensure all pricing and product information on our website is accurate. However, in the event an item is listed incorrectly due to a typographical or pricing error, we reserve the right to:
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Refuse or cancel any order placed at the incorrect price
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Cancel orders even if they have been confirmed or charged
All items are subject to availability and prior sale. We reserve the right to cancel any order if the item is no longer available.
Product Display Disclaimer
We make every effort to display product images as accurately as possible. However:
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Jewelry may appear larger or smaller depending on screen size
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Colors and appearance may vary depending on monitor settings
Contact Us
If you have any questions about shipping or your order, please contact us:
Email: nynyfj@gmail.com
Phone: (404) 749-4644